# Sermorelin Cancel and Refund Policy

**By TelosRX Editorial Team** · 2026-09-20

**Canceling [sermorelin](https://www.telosrx.com/pages/sermorelin) at TelosRX has no fee attached, and you are never locked into a fixed term. Refund questions come down to timing and what has already shipped. This article covers the common questions patients ask before and after canceling.**

The short answer

**Cancel anytime, no fee.** If your provider declines your intake, you pay nothing. Refund eligibility for an active plan depends on what has already been prepared or shipped, so message your care team as soon as you know you want to cancel.

[Start your intake →](https://start.telosrx.com/start-online-visit/sermorelin)

## What canceling actually means

Canceling a sermorelin plan at TelosRX stops future billing and future shipments. It does not require a phone call, a retention conversation, or a reason beyond telling your care team you want to stop.

There is no fee to cancel, and no minimum commitment period you need to satisfy first. This applies whether you have been on a plan for a month or considerably longer.

Compounded sermorelin is not FDA-approved. Any plan change, including cancellation, is handled through your care team rather than through a self-service portal, since a provider needs to be aware of the change.

## If your intake is declined before you start

Not every intake results in an active plan. Providers decline intakes when sermorelin is not an appropriate fit for a person's history, and that decision is entirely medical, not financial.

If your provider declines your intake, you pay nothing. This is a core part of how TelosRX structures its intake process, and it applies regardless of why the decision was made.

Approval is subject to medical approval by a licensed provider, and approval is not guaranteed. That is a deliberate safeguard, not a technicality buried in fine print.

Intake itself is asynchronous and takes about five minutes to complete. You are not billed while waiting on that review, and you will not be charged if the outcome is a decline.

**Key takeaway:** There is no fee to cancel an active plan, and you pay nothing if your intake is declined. Refund eligibility on an active plan depends on what has already shipped.

## Refunds on an active plan

Once a plan is active and a shipment has gone out, refund eligibility depends on the state of that shipment. A vial that has not yet shipped is generally straightforward to refund. One already in transit or delivered is a different conversation.

Message your care team as soon as you decide to cancel, rather than waiting until after your next shipment processes. Timing is the single biggest factor in how a refund request gets handled.

Your care team can tell you exactly where your order stands and what your options are for that specific shipment. This is not something to guess at from a general policy page.

## Heat exposure and shipment issues

A separate category of refund questions involves a shipment that arrived compromised. A vial might have sat in a hot mailbox, or been left out for an extended period. This is a legitimate concern to raise, not a hassle for your care team.

Compounded sermorelin needs consistent temperature handling. If you are unsure whether a shipment was affected, ask before using it rather than assuming it is fine.

Your care team would far rather replace a vial than have you use one you are uncertain about. Message them with details about the shipment and how long it may have been exposed.

Photograph the packaging and note the approximate time it may have gone unrefrigerated before you message your care team. That detail speeds up the review and helps them decide on a replacement quickly. [Reach out about a shipment issue](https://start.telosrx.com/start-online-visit/sermorelin) as soon as you notice it.

[Start your sermorelin intake →](https://start.telosrx.com/start-online-visit/sermorelin)

## What happens to your quarterly labs

If you cancel a plan, any quarterly labs already scheduled or completed remain valid records associated with your care. Canceling does not erase your history with TelosRX.

If you restart sermorelin later, your provider will typically review your prior history, including past labs, as part of that new intake. This helps avoid starting completely from zero.

There is no penalty for pausing and returning later. It is treated as a normal part of how patients use ongoing telehealth care over time.

## Switching between TelosRX products

Some patients cancel a sermorelin plan not because they want to stop treatment altogether. They are switching to a different product, such as [NAD+ nasal spray](https://www.telosrx.com/pages/nad-nasal-spray) or [BPC-157](https://www.telosrx.com/pages/bpc-157).

A switch like this still goes through your care team and typically involves a fresh review. Each product has its own considerations, so it is not simply a matter of swapping one vial for another.

Tell your provider what you are hoping to achieve with the switch. That context helps them decide whether the new product fits, rather than assuming continuity from your prior plan.

If you are unsure which product suits your goals better, describe what you are looking for during your intake. Let a provider guide the comparison rather than deciding on your own beforehand.

[Start a new intake](https://start.telosrx.com/start-online-visit/sermorelin) if you want a provider to weigh in on whether switching makes sense for your situation.

## Billing timing and what to expect

Billing for an ongoing plan is tied to your shipment cycle. Understanding that cycle helps explain why timing matters so much when you decide to cancel.

If you cancel with enough notice before your next billing date, you generally avoid being charged for a cycle you no longer want. Waiting until after a charge has processed changes what options are available.

If you are ever unsure where you stand in your billing cycle, ask your care team directly rather than guessing based on when you first started.

Set a personal reminder a few days ahead of your usual billing date if you are already leaning toward canceling. That small buffer gives your care team time to act before the next charge goes through.

## What TelosRX asks in return

TelosRX does not require an exit interview or a reason to cancel. A brief note about why you are stopping is genuinely useful feedback, though, if you are willing to share it.

This is optional, not a condition of canceling. Your plan ends the same way whether you explain your reasoning or simply ask to stop.

If cost, side effects, or a change in priorities drove the decision, mentioning it helps your care team understand what could have been adjusted instead. That is useful in case you consider returning later.

None of this feedback is required before your cancellation takes effect. It simply gives your care team a clearer picture if you choose to provide it.

## When a refund request needs a closer look

Most cancellation and refund questions resolve quickly through a message to your care team. A smaller number require more detail before a decision can be made.

These typically involve unusual timing, a shipment issue combined with a cancellation request, or a dispute about whether a charge was authorized. None of these are unusual to raise, and your care team handles them individually.

Provide as much detail as you can when you first reach out, including dates and what specifically happened. That speeds up the review considerably compared to a vague initial message.

Because review happens asynchronously, you do not need to wait on hold or schedule a call to get an answer. Your care team responds through the same messaging channel you already use for other questions.

## Keeping your account information current

Refund and billing questions move faster when your account details are accurate. An outdated shipping address or payment method can complicate a cancellation that would otherwise be simple.

Update your information as soon as something changes, rather than waiting until it causes a problem with an order. This is a small habit that prevents most avoidable delays.

If you are canceling because of a life change, such as a move, mention that directly. It gives your care team useful context for how to handle any shipment already in progress.

The same applies if your payment method expires or changes around the time you decide to cancel. Flagging it early avoids a failed charge complicating what should be a simple stop.

## What FSA and HSA patients should know

Sermorelin through TelosRX is FSA and HSA eligible, which some patients factor into their decision about whether and when to cancel. Refunded amounts to those accounts follow the same timing considerations described above.

If you paid using an FSA or HSA card and later cancel, ask your care team how a refund would be processed back to that specific payment method. Rules can vary slightly depending on your plan administrator.

This is worth clarifying before you cancel rather than after. It matters most if you are near the end of a plan year with spending deadlines attached to your account, since those deadlines can affect your options.

## Frequently Asked Questions

### Is there a fee to cancel my sermorelin plan?

No. TelosRX does not charge a cancellation fee, and there is no minimum term you need to complete before canceling.

### What if my intake is declined by a provider?

You pay nothing if your intake is declined. Approval is subject to medical approval by a licensed provider, and approval is not guaranteed for every applicant.

### Can I get a refund on a shipment already in transit?

It depends on the shipment's status. Message your care team as soon as possible, since timing significantly affects what options are available for that specific order.

### What if my shipment was exposed to heat?

Contact your care team and describe what happened. They can advise on next steps and would rather replace a vial than have you use one you are unsure about.

### Do I lose my lab history if I cancel?

No. Prior labs remain part of your record with TelosRX and are typically reviewed if you restart treatment later.

### Can I switch to a different TelosRX product instead of canceling completely?

Yes. Message your care team about switching to another product such as NAD+ or BPC-157. This still involves a fresh provider review for the new product.

_TelosRX is LegitScript-certified. Sermorelin is compounded and not FDA-approved, and it is prepared by partner compounding pharmacies in the United States. This article is general information, not medical advice, and does not replace guidance from your own provider. Care is subject to medical approval by a licensed provider, and approval is not guaranteed. Individual results vary. TelosRX operates as an online-first, asynchronous telehealth service._

For general background on growth hormone-releasing peptides, see the [NIH-indexed review of GH-IGF1 axis peptides](https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13322892/). For how compounded medication is regulated in the United States, see the [FDA overview of drug compounding](https://www.fda.gov/drugs/human-drug-compounding/compounding-and-fda-questions-and-answers).

Have a billing or cancellation question? [Message the TelosRX care team](https://start.telosrx.com/start-online-visit/sermorelin) or learn more on the [TelosRX sermorelin page](https://www.telosrx.com/pages/sermorelin).

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> Source: [Telos RX](https://www.telosrx.com/blogs/glp1/sermorelin-cancel-and-refund-policy-questions)